Last Updated: 9 Feb 2026
This Privacy Policy explains how we, Roam Gear Pty Ltd (ACN 632 110 680) (“Roam Gear”, “we”, “us” or “our”), collect, use, disclose and protect your personal information when you visit our store, use our services, make purchases from https://www.roamgear.com.au (“Site”), or communicate with us in any form. In this policy, "you”, “your" and “user” refer to you as a user of our services, which includes customers, website visitors, or any individuals whose personal information we have collected in accordance with this Privacy Policy.
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Personal Information
Personal information refers to any data that reasonably identifies an individual. This includes but is not limited to:
• basic identifying and contact details (name, address, email, phone number, age);
• professional details and service-related information;
• payment and transaction details, including order history;
• your preferences for services and marketing preferences;
• feedback and survey responses; and
• digital information (IP address, location data, search and browsing behaviour)
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Collection And Use Of Personal Information
We prioritise responsible collection and use of personal information, being consistent with your interactions with us and enhancing your experience. The specific personal information we collect from you depends on the nature and timing of your interactions with us. These interactions and their respective uses involve:
• Placing Orders and Website Browsing: We collect essential information, including your name, billing and delivery addresses, email, telephone number, and details of your purchases and related browsing behaviour. This information facilitates order processing, delivery, and shopping sessions.
• Registering on Our Website: Registering as a user on our Site involves collecting your personal details including name, birth date, gender, addresses, and email. By sharing this information with us, we aim to personalise your experience and ensure the security of your data whilst using our Site.
• Engaging with our Website and Social Media: We track Site traffic and user behaviour data to improve Site functionality and marketing content posted via our social media accounts. This may involve the collection of information such as your geographic location, browser and device details, and interactions, which are captured through cookies and specific code used throughout our Site.
• Making Online Payments: For online payments, credit card details are encrypted and securely transmitted directly to your bank, ensuring your financial data's security. The information of your credit card is not collected by us and is only used by our third-party payment processors to complete payments when using our services.
• Contacting Us: When you contact us via email, mail, phone, or social media, we collect relevant information to respond effectively to your queries or concerns.
• Submitting Employment Applications: Information from job applications is used solely for employment assessment, including personal details, employment history, and any other relevant data associated with employment only.
• Viewing Marketing Material: We may use your personal information for direct marketing, providing updates on our products and services. If you would like to opt-out of direct marketing at any time, please contact us directly or use the ‘unsubscribe’ link shown on a direct marketing email to update your personal preferences.
• Third Parties: We may collect your personal information from third parties, including, service providers, business partners, public sources, or people authorised by you.
• Trade Customers: When applying for a commercial credit account, we may disclose your personal information to credit reporting bodies (such as Equifax, Illion, or CreditorWatch) to obtain a credit report, assess your creditworthiness, and report any payment defaults in accordance with the Privacy Act 1988 (Cth).
We do not knowingly collect information from individuals under 16. If such data is collected, we take steps to delete or anonymise it. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details shown at the end of this policy under Contact Us.
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Protecting And Storing Your Personal Information
We have high consideration on the security and storage of your personal information. To protect your data against unauthorised access, disclosure, and various forms of misuse we have established effective strategies for both the protection and storage of your data.
These data security strategies include:
• Adopting effective data collection, storage, and processing practices, together with security measures to protect against unauthorised access or disclosure of your personal information, usernames, passwords, transaction information, and other data on our Site.
• Storing personal information in secure paper-based files and digital formats in computers or cloud systems, managed either by us or our service providers, domestically or abroad.
• Monitoring compliance, through practices and systems designed to keep personal information accurate, complete, updated, and protected from misuse, loss, or unauthorised changes and access.
• Utilising physical security measures and security systems, along with digital safeguards such as firewalls, user identifiers, passwords, and encryption to protect user data.
• Destroying or de-identifying personal information that is no longer needed.
For transactions involving credit card details, our third-party payment processors adhere to the Payment Card Industry Data Security Standard (PCI DSS). We encourage you to exercise caution when shopping online and avoid sharing credit or debit card details via email.
In the event of a security breach, please contact us immediately. While accessing our Sites, be aware of the inherent risks of internet sharing and take steps to ensure secure browsing, such as verifying secure server connections and looking for 'HTTPs’ in URLs.
Most importantly, even with the implementation of such security measures and given the nature of online services, no internet-based transmission is completely secure. Any information exchanged via the internet remains at your own risk.
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Disclosing Your Personal Information
Under specific circumstances, aligned with this Privacy Policy, we might disclose your personal information with external third parties for business reasons, including:
• Service providers such as IT management, payment processors, debt collectors, data analysts, customer support, cloud storage and shipping services who assist in our operations.
• Business and marketing allies, such as Shopify, to provide you with tailored services and advertising. Shopify assists us in offering customised ads through third-party services, which we consider reliable and trustworthy when managing your information.
• Upon your direction, request, or consent, allowing us to share information with third parties to fulfil promotional activities, advertising endeavours or through your interaction with social media tools or website login features.
• Corporate family or affiliates, in alignment with our legitimate business interests.
• For legal compliance (e.g. responding to legal processes), to enforce service terms, and to safeguard our services, our rights, and those of our users.
• If we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred.
Our goal is to maintain transparency and security, strictly following this Privacy Policy and applicable privacy regulations.
Our services may allow you to share user-generated content, such as product reviews which can be accessed by others. Although we're unable to manage and protect information you decide to disclose publicly, we encourage a cautious approach to your privacy and security when doing so. We will not be held responsible for all information you choose to share on a public platform
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Personal Information Outside Of Australia
As part of fulfilling specific business operations through the services we use, your personal information may be transferred, stored, and processed in countries outside of Australia by our employees and partners in these regions.
These include but are not limited to Australia, Singapore, United States, New Zealand, India, Switzerland, China, United Kingdom, Germany. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
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Cookies And Web Analytics
We use cookies to enhance your shopping and browsing experience, functioning through small, personalised text files tailored to your visit. They capture your choices, from language settings to the contents of your shopping cart, improving your navigation and protecting our users against fraud.
We also incorporate cookies from third-party providers such as Shopify, Meta and Google to create personalised advertising for our customers. Third-party cookies monitor user actions and patterns on our Site, facilitating analyses that help us gain a deeper insight into our customers' preferences, including which online interactions they find appealing or unappealing. This data collection is managed directly by these service providers and is governed by their privacy policies. For further information, including how to opt out, please consult their privacy policies.
You have the option to remove cookies via your browser's settings, which may impact your experience with the functionality of the site. By using our site, you consent to our cookie usage, as outlined in our Privacy Policy.
To delete cookies from your web browser, go to the “Settings” menu, and look for "Privacy and Security" and remove the cookies of your choice. Although you can continue to access our Sites after deleting cookies, please note that this action could influence your user experience and potentially restrict your access to certain features of the Sites.
To help you manage your privacy preferences, opt out of personalised advertising, and adjust controls in your browser, we’ve included the resources below:
Ad Personalisation Controls
Browser Cookie Controls
• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari
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Third Party Websites And Services
Our Site may contain links to websites, services, and social media platforms that are operated by third parties ("Third-Party Services"). This section outlines our relationship with, and responsibility for, these services.
Our Interaction with Third Parties
When you follow a link from our Site to a Third-Party Service, or interact with our brand on platforms such as Shopify, Facebook, Instagram, or YouTube, your personal information is governed by the privacy policy of that third party. Information you provide directly to us through these platforms (for example, via direct message) or that you post publicly about our brand may be collected and used by us for our legitimate business purposes, including marketing and customer support.
Our Disclaimer of Responsibility
These Third-Party Services are not under our control, and this Privacy Policy does not apply to their practices. We make no representations or warranties about the privacy practices of any third party.
Your Security and Responsibility
We strongly encourage you to review the privacy policy of any Third-Party Service before providing them with your personal information. It is your responsibility to ensure you are comfortable with their practices and to verify that your connection to any external site is secure (for example, by ensuring the URL begins with ‘HTTPs’).
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Your Right to Access and Correct Your Information
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. You can also ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly.
How to Make a Request
To request access to or correct your personal information, please contact us using the details shown at the end of this policy under Contact Us. To protect your privacy, we will require you to verify your identity before proceeding with your request. We may charge a reasonable administrative fee for providing access.
Our Response
We will respond to your request within a reasonable timeframe, typically within 30 days. While many requests can be handled quickly, some may require more detailed investigation. In all cases, we will keep you informed of our progress. Our goal is to ensure the personal information we hold is accurate, up-to-date, and complete. If we are satisfied that your information needs to be corrected, we will take reasonable steps to do so.
Grounds for Refusal
In certain circumstances, we may be permitted by law to deny you access to your information or to refuse a correction request. These circumstances include, for example, where access would have an unreasonable impact on the privacy of others, where the information relates to existing or anticipated legal proceedings, or where providing access would be unlawful. If we deny your request, we will provide you with written reasons for our decision and discuss alternative options.
Complaints
If you're not satisfied with our response to your request or complaint, you can ask for a review by Roam Gear senior management or Contact the Office of the Australian Information Commissioner via phone or by visiting the website below:
Phone: 1300 363 992
Website: www.oaic.gov.au
Providing information
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
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Changes To Our Privacy Policy
Occasionally, we revise our Privacy Policy to remain consistent with updates in our operational processes, legal obligations, or for regulatory compliance. The updated policy will be made available on our Site, along with revised "Last Updated" date, shown at the top of the Privacy Policy.
Any, and all updates to our Privacy Policy can happen at various times. To stay updated on how we manage your personal information, we recommend regularly checking our Privacy Policy.
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Contact Details
If you have inquiries regarding our privacy procedures or this Privacy Policy, or wish to make use of any rights available to you, we encourage you to reach out to us through the contact information provided below:
Roam Gear Pty Ltd (ACN 632 110 680)
Address: Unit 4, 15 Motorway Circuit, Ormeau, QLD 4208
Email: support@roamgear.com.au
Phone: 1300 762 643
The copyright of this document is held by Roam Gear Pty Ltd; unauthorised use is strictly prohibited.
