Last Updated: 9 Feb 2026
This Shipping Policy explains how we, Roam Gear Pty Ltd (ACN 632 110 680) (“Roam Gear”, “we”, “us” or “our”), process orders and manage dispatch, including standard timeframes, dispatch hours, and key delivery limitations. In this policy, “you” and “your” refer to the customer placing an order with Roam Gear.
Roam Gear aims to process all orders within 1 to 2 business days under standard conditions after we receive your order. During high-demand periods or sales events, processing times may extend to 3 to 4 business days. Once your order has been processed, our courier services will be notified that your order is ready for dispatch.
Orders are processed and dispatched between 9:00am and 5:00pm, Monday to Friday, excluding public holidays. Cut-off times for same-day pickup are 12:00pm. Delays may occur due to incorrect order details, public holidays, severe weather conditions, or other unforeseen circumstances, and we will notify you as soon as reasonably possible if a delay occurs.
For any assistance regarding your order, tracking, or delivery, contact us at support@roamgear.com.au.
Please Note: P.O. Box delivery for Roam Gear products is not available.
▃▃▃▃▃▃▃▃▃
Order Tracking
Once your order has been dispatched, Roam Gear will provide you with a tracking number through email or SMS, allowing you to track the delivery status of your order.
To check the delivery status of your order please click here
When using the Roam Gear online delivery tracker, enter your order number and your first and last name to check your delivery status. Tracking is usually available once a courier is assigned. In some cases, allow 12 to 24 hours after receiving your order confirmation email. If more than 24 hours has passed and you have not received tracking information, contact support@roamgear.com.au and have your order number available.
▃▃▃▃▃▃▃▃▃
Click & Collect
Roam Gear provides a Click & Collect service, allowing customers to collect their order directly from our store. Once an order has been made and the Click & Collect option selected upon checkout, you will receive a confirmation SMS or email to confirm your order is ready for pickup.
Orders placed through Click & Collect will be held for 14 days, after which any uncollected orders will be cancelled and the purchase amount refunded.
Should you require someone else to pick up your order for you, they must present either a digital or printed version of the order confirmation. Click & Collect orders will not be released without proof of purchase, please ensure this is presented upon pickup.
If you require assistance to cancel or correct an error regarding your Click & Collect order, kindly reach out to us at support@roamgear.com.au. Our customer service team will be happy to assist with any questions or issues related to your Click & Collect purchase.
Click & Collect Quick Info
Roam Gear
Pickup: Unit 4, 15 Motorway Circuit, Ormeau, QLD 4208
Hours: Monday to Friday 7:30am to 4:00pm. Saturdays by appointment.
Assistance: support@roamgear.com.au or 1300 762 643
Directions: Open in Google Maps | Apple Maps | Waze
▃▃▃▃▃▃▃▃▃
Express Delivery
Express delivery is available to select metro areas and is not offered for certain bulky items. To see if express delivery options are available to your location, please use the shipping calculator provided at checkout.
Express delivery services are not provided after 12pm on Fridays, during weekends, or on public holidays. Normal order processing times of 1-2 business days still apply on Express Deliveries.
▃▃▃▃▃▃▃▃▃
International Delivery
Currently, Roam Gear does not offer international shipping.
▃▃▃▃▃▃▃▃▃
Freight Insurance
Freight Insurance is provided as an option for all orders upon checkout, offering coverage for any loss or damage to orders whilst in transit. This insurance does not extend to theft occurring after delivery has been confirmed.
For a replacement or refund to be issued, the loss of an item must be verified by the courier service. If any loss or damage occurs during transit and Freight Insurance was not selected upon checkout, please directly engage with the courier service to resolve issues related to items lost or damaged.
▃▃▃▃▃▃▃▃▃
Risk and Title
Risk in the products passes to you once they have been dispatched from our warehouse. We are not liable for any loss, damage, or theft during transit once the goods are with the courier, unless you have purchased Freight Insurance. Legal title to the products passes to you only upon our receipt of payment in full for the order.
▃▃▃▃▃▃▃▃▃
Delays Beyond Our Control
Roam Gear is not liable for any delay in delivery caused by events beyond our reasonable control, including but not limited to courier delays, natural disasters, severe weather, pandemics, government actions, or other force majeure events.
While we will assist you in tracking your order, to the maximum extent permitted by law, Roam Gear is not liable for any loss, damage, or consequential loss resulting from such delays.
▃▃▃▃▃▃▃▃▃
Delivery Times
Roam Gear partners with a variety of courier companies to ensure your package reaches you as quickly as possible. Our typical delivery schedule is 2 - 8 business days for metro areas and 2 - 14 business days for most regional areas. Delivery times can vary depending on the selected courier service and your specific location.
To receive the most current delivery estimates, we recommend referencing the delivery times provided at checkout, which is dynamically calculated according to your delivery address.
We make every effort to provide our customers with accurate delivery estimates. However, please be aware that the below estimated delivery times may be adjusted due to unexpected events.
Roam Gear Delivery Time Estimates
| State | Standard Delivery Time | Express Delivery Time |
| QLD Metro | 1 - 2 Business Days | 1 Business Day |
| QLD Regional | 2 - 3 Business Days | 1 - 2 Business Days |
| NSW Metro | 2 - 4 Business Days | 1 Business Day |
| NSW Regional | 3 - 4 Business Days | 1 - 2 Business Days |
| VIC Metro | 2 - 5 Business Days | 1 - 2 Business Days |
| VIC Regional | 2 - 6 Business Days | 2 - 3 Business Days |
| SA Metro | 4 - 7 Business Days | 1 - 2 Business Days |
| SA Regional | 4 - 6 Business Days | 3 - 4 Business Days |
| WA Metro | 5 - 8 Business Days | 1 - 2 Business Days |
| WA Regional | 7 - 10 Business Days | 3 - 4 Business Days |
| TAS Metro | 4 - 6 Business Days | 1 - 2 Business Days |
| TAS Regional | 4 - 7 Business Days | 2 - 3 Business Days |
| NT Metro | 5 - 8 Business Days | 3 - 4 Business Days |
| NT Regional | 13 - 14 Business Days | 4 - 5 Business Days |
| ACT | 3 - 5 Business Days | 1- 2 Business Days |
Please Note: Deliveries to Western Australia, South Australia, and the Northern Territory may take longer than these estimates.
▃▃▃▃▃▃▃▃▃
Delivery Fees
Delivery fees are determined by the dimensions, weight, and destination of your order. These charges are outlined on each product page and calculated in your shopping cart.
Roam Gear may charge additional delivery fees for bulky items or exceptionally large orders, as determined by our courier services. Bulky items are items with high weight or significant cubic volume. Any additional delivery costs for bulky items will be calculated and shown at checkout. Bulky items are identifiable on the Roam Gear website by a coloured tag or icon.
Orders delivered to regional locations may attract additional delivery charges, which will be shown at checkout. If the delivery fees calculated at checkout are incorrect, we may contact you to provide an updated delivery estimate. We will begin processing your order once you approve and pay any updated delivery fees.
A signature is required on delivery. Our nominated couriers will not leave your parcel unless you have provided alternative delivery instructions. If a delivery attempt is unsuccessful, you will be notified and your parcel will be held at the nearest courier depot for collection, or you may arrange a second delivery at your expense.
To reduce the risk of delays or additional delivery charges, please arrange delivery to an address where someone can accept the parcel during standard business hours, such as a home or office.
▃▃▃▃▃▃▃▃▃
Australian Consumer Law Rights
The benefits and policies outlined in this Shipping Policy are in addition to, and do not limit, your rights and remedies under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the ACL. To the extent permitted by law, Roam Gear’s liability for any breach of a consumer guarantee is limited to the remedies available under the ACL.
The copyright of this document is held by Roam Gear Pty Ltd; unauthorised use is strictly prohibited.
